Frequently Asked Questions

Q: What should I do if I’m interested in one of your properties?

You may call or e-mail us for information or a private showing. Since most of our apartments and homes are occupied, we generally need at least 24-hours notice to schedule a showing. If you do not live in the area, please arrange to have someone view the property on your behalf - we do not lease properties “sight unseen.”

Q: I like the property, what do I do now?

You must submit an application for lease. For questions about our application approval process, please speak with your leasing consultant. Should your application be approved, we will schedule an appointment to sign the lease agreement. Upon signing your lease agreement, a refundable security deposit equal to one month’s rent will be due.

Q: How do I get my keys and move in?

Your keys will be available for pick up at our office on or after your move-in date. Regardless of when you pick up your keys, your first month’s rent is due on the lease starting date, which must be paid before your keys will be given to you. Early move-in’s will not be accommodated.

Q: What if I’m moving in on a weekend?

Call our office several days in advance and we will make special arrangements for you to get your keys.

Other General Information

A Word about your Rental Payments: Rent is due in our office on the first of the month. Any payment received after the 5th will incur a late fee as specified in your lease. You may bring your rental payment into the office during office hours (8-5 PM, Monday through Friday), drop after-hours payments in our drop box at the front of the office, or mail payments. Allow extra time for a mailed payment to arrive on time. Returned checks incur a $25 fee as well as late fees if acceptable payment is not received on or before the 5th.

Move-in and move-out information: Please check your lease carefully to determine your exact move-in date. Your keys and move-in packet will be available for pick up at our main office on or after your specific lease starting date. Your rent is due on your lease starting date, and if your lease starts on a day other than the 1st of the month, you will have a pro-rated rental amount owed. If you are not planning on moving in on the first day of your lease, or if your move-in date is on a weekend, please contact our office to make special arrangements to pick up your keys and move-in packet.

Move-out information: You must vacate your apartment completely on or before your lease expiration date, no exceptions. Keys should be returned to our office, and we will need your forwarding address so that your security deposit can be returned to you. Our move-out procedure list will assist you in leaving your apartment in move-in condition. If you were a resident of a multi-tenant apartment or house, the security deposit will be returned to one person only, regardless of whether or not it was paid by that person. That designated person is responsible for distributing the security deposit to his or her roommates.